Field Service Management

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Field Service Management

A complete system for managing your field service business.

We offer setup and training services for Service M8. Book in an app consultation with our Cloud Services Team to find out how Service M8 can improve your business processes so you can get more work done, improve your customer service and increase your profits.

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Quoting, Invoicing & Payments

Empower staff to quote
Email, text or print
Online quote acceptance with systemised pricing
Beautiful, customizable templates
On-site payments
Sync with QuickBooks Online.

24/7 Online Booking

Customers can request a quote or service, select a time, then book it straight into an available staff’s schedule.
Intelligently price based on answers provided by customers while filling out the form.
Offer discounts to optimise the schedule

Powerful Schedulings

Schedule update notifications
Allocation windows
Instant dispatch for urgent jobs
Leave for next job reminder
Booking suggestions that take into account staff schedules

Job Management

Manage jobs from your mobile
Track time
Access full history of job details anywhere
Navigation to site
Set checklists and tasks for staff
Capture photos and videos
Capture Signatures

Communication

Email and Message Clients from Service M8
Customer reply emails automatically synced.
Automation with email & text templates
On-the-way message with an estimated time of arrival.
Activity feed to communicate with all staff
Real-time site progress updates

Forms

Simple to complete on-site, professional PDF forms
Flexible question options (photo, multiple choice, signature, text and number).
Conditional question skipping
Make a form a checklist Item
Automatically store forms against jobs

Service M8 is ideal for

Gardening & Landscaping

Construction & Trades

Cleaning & Waste Disposal

Service	Name	Purpose	Expires
	PHPSESSID	This cookie stores a visitor's unique, randomly generated, session id and is used to pass information between site applications to enable them to function correctly. It is forcibly expired when the user closes the browser.	Expires on browser close
	nc_status	This cookie is used to optimise website traffic and distribution of services.	1 day
	nc_sid	This cookie is used to optimise website traffic and distribution of services.	Expires on browser close
	cookie_analytics	This cookie is used to define the option to enable or disable analytic and marketing cookies used for the website.	1 month
	ow_ac	This cookie is used to define whether cookiebar is displayed or not.	1 month
WordPress	wordpress_sec	This cookie stores a visitor's unique, randomly generated, session id and is used to pass information between content management system called WordPress to enable it to function correctly. It is forcibly expired when the user closes the browser.	Expires on browser close
WordPress	wordpress_logged_in_xxxx	Creates a session of the user currently logged into the website through the WordPress login page. This expires upon browser close.	Expires on browser close
WordPress	wp-settings-x	Wordpress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. This cookie is only applied to persons logging into the website through WordPress.	Expires on browser close
WordPress	wp-settings-time-x	Wordpress sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface. This cookie is only applied to persons logging into the website through WordPress.	Expires on browser close
WordPress	_icl_current_language	This cookie allows the built in WordPress Multilanguage plugin, to store the user’s current language. This is critical for allowing the site to function properly.	1 day
WordFence	wfwaf-authcookie-(hash)	This cookie is used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded. This cookie will only be applied for users who have logged into the website.	Expires on browser close
Litespeed	_lscache_vary	This cookie allows Litespeed to store the user’s login status, the role of current user and if it has admin bar showing or not.	2 days
Litespeed	ls_smartpush	This cookie allows Litespeed to store server settings to help with performance.	2 days

Name	Purpose	Expires
_ga	This helps us count how many people visit by tracking if you’ve visited before.	2 years
_gid	This helps us count how many people visit by tracking if you’ve visited before.	24 hours
_gat_irisOpenWebsite	This helps IRIS Software Group, the developer of the website, to monitor site performance for . The data collected is anonymous and is only used for analysing website performance overall.	24 hours
_gat	This is used for managing the rate at which page view requests are made.	Expires on browser close