Field Service Management

Field Service Management


A complete system for managing your field service business.


We offer setup and training services for Service M8. Book in an app consultation with our Cloud Services Team to find out how Service M8 can improve your business processes so you can get more work done, improve your customer service and increase your profits.

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Quoting, Invoicing & Payments

  • Empower staff to quote
  • Email, text or print
  • Online quote acceptance with systemised pricing
  • Beautiful, customisable templates
  • On site payments
  • Sync with QuickBooks Online.

24/7 Online Booking

  • Customers can request a quote or service, select a time, then book it straight into an available staff’s schedule.
  • Intelligently price based on answers provided by customers while filling out the form.
  • Offer discounts to optimise schedule

Powerful Schedulings

  • Schedule update notifications
  • Allocation windows
  • Instant dispatch for urgent jobs
  • Leave for next job reminder
  • Booking suggestions that take into account staff schedules

Job Management

  • Manage jobs from your mobile
  • Track time
  • Access full history of job details anywhere
  • Navigation to site
  • Set checklists and tasks for staff
  • Capture photos and videos
  • Capture Signatures

Communication

  • Email and Message Clients from Service M8
  • Customer reply emails automatically synced.
  • Automation with email & text templates
  • On-the-way message with estimated time of arrival.
  • Activity feed to communicate with all staff
  • Real-time site progress updates

Forms

  • Simple to complete on site, professional PDF forms
  • Flexible question options (photo, multiple choice, signature, text and number).
  • Conditional question skipping
  • Make a form a checklist Item
  • Automatically store forms against jobs

 

Service M8 is ideal for

Gardening & Landscaping

Construction & Trades

Cleaning & Waste Disposal